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FAQ

Find your question from below or ask your request from the submit box.

Orders

Do I need to open an account to order?

No, it is not mandatory. You can order without opening an account.

How to place an order?

First of all, you have to click on one of the many order buttons present throughout the site and select the version of the method you want (French or English).

Then you must add the product to your cart and click on the “Proceed to Payment” button.

Then you let yourself be guided through the payment process where you will indicate your contact details, your delivery address and then you click on the “Proceed to Payment” button.

I have a promotion code, how do I use it?

Just before finalizing your order, in the summary of your order, there is a window where you can enter your discount code, then you click on ” Apply ” and your discount will be automatically applied to your order.

Payments

What forms of payment do you accept?

We accept payment by:

  • VISA, MASTERCARD and ALIPAY Credit cards
  • PAYPAL

 

What should I do if the payment is not accepted?

You should try again after some time. If the payment is still not accepted, please verify your Credit Card information (number, CCV, expire date etc.). If everything is as it should, but you still can’t make the payment, please contact us.

Can I pay with my currency?

You can display the price of the method in 6 different currencies, the final payment will be made in USD$.

Shipping and Delivery

Do you deliver to my country?

We deliver all over the world without exception.

What are the delivery costs ?

Delivery is completely free of charge.

How do you deliver my order ?

Your order will be sent by post. Please check that the address you indicate when ordering is correct and complete.

Can I control the sending of my order ?

Yes, all our shipments are made with a tracking number that allows you to follow your package and be present at the delivery.

Can you send my order to another address ?

Yes, in the ordering process we will ask you if the delivery address is the same as your order address. If you wish to have your order delivered to another address or offer our method to another person, simply indicate the desired delivery address and the name if it is different.

How long does it take to receive my order?

Usually you receive your order within 5 days after shipping.

What should I do if I don't receive my order?

First of all, check your tracking with the code we will have given you. If your order is marked “Delivered” and you have not received it, contact Post Service by email or phone, with your tracking number, so that they can search for it.

Returns

What is your return policy?

You can return your order within 14 days of delivery. Returned orders must not have been opened, must be unused and in their original packaging. You can consult our Terms of use here.

Do I have to pay the shipping costs for a return?

Yes, the shipping costs for a return are at your expense.

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